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Ask them to tell you about Heatech's after-sales support.
So it's good that I bought it.Heatech leather gloves not available with my jacket。
I borrowed the jacket of a friend who has a full set of Heatech to test it, so the wiring was broken on the jacket side.
| I've tried. | Result |
|---|
| Via my jacket. | ☓ |
| My bike has a direct battery connection. | ○ |
| Via a friend's jacket. | ○ |
| I connected my friend's gloves to my jacket. | ☓ |
It's expensive to buy a new one... I was thinking about it when I heard from a friend
"Heatech products are replaced or repaired free of charge during the warranty period, and even if the warranty period has expired, you can get a new one for half the list price." That's great information!
In.
Heatech after-sales serviceI've already checked the information on this page, and there is indeed such a description. My jacket is already 3 years old, but from what I read here, it seems that there is no limitation on the usage period.
By the way, my friend has been using this program for three years now, replacing it every time he has a problem.
The original price is expensive, but the support is excellent.
I probably won't be able to ride my bike this weekend.
If I send it at this time, it won't be returned by the end of the year, which means I'll have to spend the New Year's holiday touring without heating the jacket... This is the risk.
So for now, I sent the specific symptoms and what I verified here from the form on the support page, and called the call center. "How long does it take from the repair request to the return? Is it possible to return it or get a replacement within the year?" The answer was, "We can take care of it in one week from the time it arrives."
At this point, the weather this weekend doesn't look like it will allow me to ride my bike....
I packed it up quickly, included the warranty card and a printout of the email I sent you beforehand, and fired up the courier from the convenience store!
Now, what will happen?
I'll be back around after Christmas OR I hope it will be delivered with half price new purchase... By the way, with Comine's, what's the response like in this area?>
I haven't confirmed which manufacturer it is, but my friend said, "The ones I know are not compatible with each other because the connector specifications change every year, so if one of them breaks, I have to buy a whole new one. So, if I can get a half-price new replacement for a product that failed after 3 years of use, I guess I should choose Heatech for my electric heating wear... So, if you can get a half-price new replacement for a product that has been broken for three years after purchase, you should choose Heatech for your electric heating wear.
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