Incident at the touring just before the Corona disaster
The postponement of the Olympic Games left me with some free time at work, and I was making reservations for the Tottori-Shimane touring tour in April. On April 4th, people around me were talking about the possibility of a state of emergency being declared soon. At this point, I was still"Touring is OK as long as you avoid 3 dense areas."It was a trend.Tipi, which I visited last year in early April.I made an appointment for
And so we set off. It was the day the Ninja 1000SX went on sale, so I thought I'd stop by the Kawasaki Plaza.There's been an incident....
I just got it back from a general suspension overhaul in February, but I've been so busy with work that I haven't driven it at all (only about 20km round trip in Tokyo). .... There's something wrong... The feel of the engine at stoplights... The way the car behaves when braking... The feeling of discomfort started working with all its might.... And here's the front wheel just after arriving at Kawasaki Plaza. Oil-soaked
There were a lot of other things that didn't feel right, so as soon as I arrived, I had the staff at Kawasaki Plaza take a look at the bike....
Oil leaking from the front fork, blowing out at the front wheel.I found more than one problem area. Even before this.When I did the chain maintenance myself, I found that the split pin for fixing the rear axle shaft was just stuck in... I had found a maintenance mistake.But...This one was a bit unfashionable, too.
If you trusted the bike shop's maintenance and rode the Tomei without chain maintenance, the split pin could have come loose on the highway and the tire would have been smeared with fork oil (no laughing matter).
What is it? Seriously.
At any rate, I took the bike back to Kawasaki Plaza to have it repaired. Since I don't trust all the parts that the bike shop touched the other day, I asked them to check the bike and take care of all the bad parts, and then I took a cab home... Of course I had to cancel the tipi....orz So, here's the problem.
Naturally, when I got home, I emailed and called the previous bike shop with pictures of the situation. I asked him to email me back with his opinion, and he said, "I'm off tomorrow, so I'll get back to you the day after tomorrow." He also asked me to bring it to his place instead of repairing it at Kawasaki Plaza.
Myself."Professional skills are bought by customers who are not familiar with the field."As a person who makes his living from the business of "making money", this is an unbelievable and unforgivable act.
In the meantime, you can visit Kawasaki Plaza."Sharing information about defective parts to another bike shop"The answer was that it would be difficult to interrupt the work, so I told the client that.
I don't want to go into details, but in the end I didn't want to go out with him anymore, so I quit communicating with him, and of course I didn't ask for a refund. After all, I found out the cause of the oil leak from the front fork and sent him an e-mail, but he didn't reply. I don't have enough time to deal with such a bike shop.
So once again, 115,000 + 10,000 additional investment for round trip cab fare... The total maintenance cost is 280,000 with the previous bike shop... I could buy a used serow or something.
Everyone makes careless mistakes, so I wasn't angry about the poor maintenance itself, but I would have been happy if they would have thought about what to do about it in the future, including how to deal with other customers, and that's what I told them. If they had answered, "In the future, we will double-check by several people after the maintenance is completed," I might have continued to deal with them. Well, of course, there was no clear answer.
And what I resent is how amateurish the response was, both at the time of the split pin and this time.After picking up my bike from the bike shop, I was afraid that my bike was unreliable and that I would have to re-service it from scratch.I told him that, but he didn't seem to understand.
Is this what a bike shop in town looks like?
By the way, when I asked the bike shop to do the maintenance, I told them that I would pay extra if there were any other parts that looked bad besides the suspension, and I wanted them to check and maintain it.
So, this time. When I told him that there were a few strange points other than the parts that the bike shop said they serviced, he said, "I don't know, because we didn't see or touch anything other than the parts that were serviced.
On the other hand, I made the same request to Kawasaki Plaza....
The gas pedal return was a bit sluggish, so I adjusted the cable and lubricated it.
I lubed the clutch lever as well.
The USB connector was loose, so I fixed it with a tie wrap.
The grip heater was also loose and felt like it was spinning, so I reattached it.
There was a lot of chain oil on the muffler, so I polished it to a shine.
And so on. What? This difference.
The previous bike shop was an authorized Bright dealer, and they've been in business locally for about 40 years, so I trusted them for maintenance, but the difference in hospitality was overwhelming!....
Goodbye neighborhood bike shop. I'll never go near it again... (The photo shows Kawasaki Plaza, which did a good job)
So, I'm at home.
I had been asked to keep the bike for a while even after the maintenance was completed because it had been under the emergency declaration period since the start of the maintenance at Kawasaki Plaza, but it became too much for me, so I took it back the other day.
The period of self-restraint has been extended to the end of May, and I don't think things will settle down in June, so I'll be off the bike for a while. .... I'm going to stay home for a while... In the event that you have any questions concerning where and the best way to get in touch with us, please do not hesitate to contact us.
Everyone makes careless mistakes, so I wasn't angry about the poor maintenance itself, but I would have been happy if they would have thought about what to do about it in the future, including how to deal with other customers, and that's what I told them. If they had answered, "In the future, we will double-check by several people after the maintenance is completed," I might have continued to deal with them. Well, of course, there was no clear answer.
Goodbye neighborhood bike shop. I'll never go near it again... (The photo shows Kawasaki Plaza, which did a good job)
The period of self-restraint has been extended to the end of May, and I don't think things will settle down in June, so I'll be off the bike for a while. .... I'm going to stay home for a while... In the event that you have any questions concerning where and the best way to get in touch with us, please do not hesitate to contact us.